General FAQ’s
1. Where do I get a claim number?
Your insurance company will provide you with a claim number once you report the accident to them. Simply provide us with the claim number and we will take care of the rest.
2. Can you match my car’s paint color?
Most factory finishes come with an identification code. Using our state of the art computerized paint mixing system, we can easily determine your car’s exact color, and match it without imperfection. Our master certified paint team can mix or custom mix you match your paint color to get your vehicle looking new again.
3. How long will repairs take?
This depends entirely on the extent of the damage. After your car is initially inspected, we will provide you with an estimated time frame to completion. How long you vehicle takes to repair depends largely on the extent of your car’s damage. Minor dents, scratches, and paintwork can be restored in a matter of days, where major repairs can take a couple of weeks.
4. Are there any guarantees offered on the repairs?
Yes, we offer a limited-lifetime warranty on all our repairs. We want you to have peace of mind about all our auto body work.
5. What should I know if I get into an accident?
If you’ve been in an accident and your car is not safe to drive, you can have it towed directly to Randall’s Collision Center. Be sure to contact your insurance provider to report the accident and inform them where you will have your vehicle repaired. This also lets your insurance company know where to send an estimator to review the extent of your car’s damage.
If your vehicle is safe to drive after an accident, stop by at your convenience for a free repait estimate today!